Terms and Policies

Welcome to our website! By accessing or using our services, you agree to comply with and be bound by the following terms and policies. Please read them carefully before using our website.

1. Privacy Policy:
Last updated: May 1, 2023

At On The Spot we are committed to protecting your privacy and safeguarding your personal information. This privacy policy describes how we collect, use, and protect your information when you use our website.

We may collect the following information from you when you visit our website:

• Personal Information: We may collect your name, email address, and other contact information when you subscribe to our newsletter, fill out a form, book an appointment, or contact us through our website.

• Usage Information: We may collect information about how you use our website, including your IP address, browser type, and operating system.

• Cookies: We may use cookies and other tracking technologies to collect information about your browsing behavior on our website.

  Information Sharing

  We will not sell or rent your personal information to third parties. However, we may share your information with the following entities:

  • Service Providers: We may share your information with third-party service providers who help us operate our website and provide services to you.

  • Legal Obligations: We may disclose your information if required by law, court order, or other legal process.

2. Service Terms: On The Spot Cleaning and Restoration provides professional carpet cleaning services. We use industry-standard equipment and cleaning products to provide high-quality carpet cleaning services to our clients. We also offer other related services, such as upholstery cleaning, tile and grout cleaning, and pet stain and odor removal.

Pricing and Payment: The pricing for our carpet cleaning services is based on the size of the area to be cleaned, as well as the type and condition of the carpet. We will provide you with an estimate of the cost of the services before beginning work. Payment for our services is due upon completion of the work, unless other arrangements have been made in advance.

Cancellation Policy: If you need to cancel or reschedule your appointment, please let us know as soon as possible. We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee.

3. Warranty and Limitations of Liability: We stand behind our work and offer a satisfaction guarantee for our services. If you are not satisfied with the quality of our work, please let us know, and we will do our best to address your concerns. However, we cannot be held responsible for any damage to your carpet or property that is beyond our control, such as pre-existing damage, wear and tear, or damage caused by pets.

4. Disclaimer: The content and information provided on our website is for informational purposes only. We make no guarantees or warranties as to the accuracy or completeness of the information provided.

5. Intellectual Property: The content, images, and other materials on our website are protected by intellectual property laws and may not be used or reproduced without our express permission.

6. Governing Law: These terms and policies shall be governed by and construed in accordance with the laws of the state where our business is located.

By using our website or services, you agree to these terms and policies. If you have any questions or concerns, please contact us for more information.